If the issue is with a vendor/supplier, they again apologize and say they sent communication to them but nothing happens. Customer support apologizes profusely but can never seem to provide resolution to issues. When they say they send the issue to technical support, there is never a response from technical support. Apparently, the customer support reps do not read what was sent prior nor seem to retain information to help. You end up having to communicate with TOO many people who keep asking and responding in the same manner and to no effective resolution. The customer support is responsive but highly ineffective. I could easily find products, import them and edit them. It seemed rather intuitive to set it up and use it. The platform is easy to use, integrates easily with Shopify. They are just collecting money with no real value for the money spent. They are overall ineffective due to their horrible customer service which is ineffective at problem-solving and truly understanding issues. I lost a sell because of them and maybe even a customer for good because I had to cancel an order that was taking too long and found out the supplier just ghosted yet Spocket wanted me to keep following their crazy loop of logic. I had high hopes for it because the platform is well put together and easy to navigate. This trade off really depends on how you value your customers and the benefits that'll be passed onto them at the expense of ~5% less margin. The subscription might be a little more expensive than some and some products leave you with less of a margin compared with the Chinese suppliers HOWEVER, you can get much quicker processing times and shipping, as well as more often than not, a 14 or 30 day product guarantee. It also clearly displays the cost of the item, shipping (if its not free) and your profit per sale. You'll find hot trending products and even better quality variants too. This is because quite a few suppliers on Spocket have warehouses in USA too. Which is waaaay better than the big generic Chinese suppliers and crucial for modern day dropshipping. Out of all of the dropshipping supplier websites, this one seems to consistently have the fastest shipping times for MANY products that will deliver within 1-7 days (some are 1-4, others are up to 7 days, and of course there are some up to 14-20 days). Its really hit or miss whether they respond back to you or not, which is a shame.

The same unfortunately can't be said about manufacturer chats. The customer support has been pretty good to me any time I've had a question or concern and they're fast to answer. The mid-high cost subscription and slightly less margin on some products isn't for everyone but it makes up for it in other ways.

Spocket shopify pricing